Coming out UNSTUCK in a coaching conversation
November 7, 2011 Leave a comment
Ever wondered why do coaches get stuck whilst in a coaching session?
I have been consciously exploring why this happens to coaches and consequently engaged with a group of coaches in reciprocal and mentoring sessions. Most mentoring sessions do not end without a simulation. I play the role of a client or the coached. My mentee’s invariably start the session post seeking permission and the right to coach by asking their favorite powerful question ‘what is that I would like to accomplish in today’s conversation?’, to this I state my objective. The next immediate question is ‘what made this goal very important for me?’, ‘what’s was the critical success factor?’ and so on.
Great questions are those, because it gave me the coached the opportunity to clarify how important it was for me, what’s the current status Vs the preferred status, and what did I foresee as obstacles. The information is detailed and factual. When this information was provided the coach invariably went silent. Umm, I would say to myself and wait for the response. 4 of 5 continued to be silent, and I chose to ask them if I was explicitly clear to them about my goal, the degree of importance, my current location and the obstacles which I had perceived. The answer was invariably ‘YES’. If I was understood and the coach was completely / fully present with me, what was happening to the coach? what made them keep silent? I am able to appreciate the silence, as the coach probably wants the client to speak. Ok, good. On another thought, I have checked if I was understood and that I had no further information to share, until the coach wants some more finer details.
I felt, the coach would press for information if he wanted, since there were no questions I enquired with the coach ‘what were they experiencing?, a here and now kind of experience. Almost all of them said, they went blank. Blank?? I queried, they said yes. They said they didn’t know how to progress further? So I continued further by asking them ‘What were they thinking then?’, the response which I received was, ‘well you seem to have thought through the situation so intently that I am unable to ask you or explore with you any further’. The situation invariably culminated into a scene where the coach’s thought process either aligned or was exactly the same as what the client was thinking. When such a situation arise, the coach is unable to think of an alternative option of asking the client to change the thought process.
Robert Hargrove in his book on ‘Masterful Coaching’ speaks about the thinking process which the coach is involved in when he listens to the client or when he works with a client. The thinking process of the client very often is akin to tunnel vision, therefore the client is not able to see beyond the boundaries of the tunnel. Instead Hargrove recommends that clients must be helped to use the funnel vision thinking process. When the coach is objective, demonstrates ability to establish the boundaries of the client’s thought process, and is appreciative of the client the coach is able to think in a funnel fashion, else the coach will get into a tunnel thought process which limits the possibilities.
In my view, it is important for the coach to develop powerful questions here; recall I had talked about powerful questions sometime back wherein I said every question has possible endings, every question facilitates the client to think and develop newer alternatives. Now, that’s powerful question. Getting back to the situation above, the suggestion for the coach to consider are;
1. Appreciate the client’s thought process
2. Appreciate the client’s ability to plan the conversation
3. Ask the client what question would he like you to ask him here?
4. Ask the client what assumptions he was making?
5. Ask the client what arguments did he consider?
6. Ask the client ‘so what & now what questions’
7. Ask the client what conclusions made him derive the perceived obstacles (mind you it is the client perception and his mind at work, whilst your mind is only perceiving, synthesizing, assimilating & asking questions)
8. Perhaps even tell the client, what you have understood.
9. Be intuitive, use your imagination and ask or challenge the client and so on.
These suggested questions are no conclusive, but will definitely help the coach to think differently and help the client also consider multiple perspectives rather than getting into tunnel vision.
What are the possible benefits of asking questions?
Well, needless to say, you as a coach would have made a significant progress with your client and facilitated the client to consider multiple perspective which he was previously not visualizing, and help the client making informed decision. In the process as a coach, you would have helped your client through a double loop learning by asking – what, so what and now what kind of questions. The key to coming unstuck as a coach is to be focused, appreciate the output as the belonging of the client, dance in the moment and be fully present. Those are the keys to coming out Unstuck in a coaching conversation.
On another note, I would like to clarify that these are my thoughts which are in no way inclusive of all other thoughts which you might have. Consequently, I would be more than happy to engage with you and your thoughts as well. Do share your thoughts through a dialogue in the comments section.
May I acknowledge the professional of helping people to effectiveness which has provided me with opportunities to share my insights with you and the rest of the world, the internet medium for granting me an opportunity to present my thoughts, the spirit of inquiry in you to read and share mutual thoughts, the spirit of learning, the community at large and the unknown.